At CROSSTAC, we stand behind every product we make. If you have a question, need help with an order, or want to talk gear, we’re here to help.
The Best Way to Reach Us
Please — use the contact form or email us. Really.
We’re a small American manufacturer, and everybody here has a job beyond sitting at a desk waiting for the phone to ring. Our support system is the fastest and most reliable way to reach us. If you contact us using the same email address you used to place your order, it automatically pulls up your order history for us.
That means no digging through emails, no hunting down order numbers, and no repeating information we can already see. Just send us your question and we can usually get right to it. We typically respond within one business day, and often much faster.
Looking for Your Order?
If it has already shipped, check the tracking link in your shipping confirmation email first. Once a package is in the carrier’s hands, we generally see the exact same tracking information you do. If the tracking genuinely looks stuck or something doesn’t seem right, send us a message and we’ll take a look.
Phone
970-292-6750
You’re welcome to call, but we may not always be able to answer immediately. If you reach voicemail, leave your name, number, and a brief reason for calling.
For order questions, the contact form below will usually get you an answer faster because your order information comes up automatically.
Business Hours: Monday–Friday, 7:00 AM–3:00 PM Mountain Time
Response Time
We really do our best to respond to all inquiries within one business day. Messages received outside business hours will be answered the next business day — unless one of us has insomnia.